Contact our plumbing team

Call us for immediate support or send your details and we'll call back quickly.

Address: Unit 14, Obsidian, Chester, CH1 4QN

Hours: 24/7 emergency response

Request a free quote

Areas we cover across Chester and beyond

Our plumbing engineers cover Chester and the surrounding area within a 25-mile radius, from Chester city centre through to Ellesmere Port, Neston, Wrexham, Mold, Northwich, Frodsham, Tarporley, Deeside, and Connah's Quay. Whether you live in a period townhouse in Hoole, a modern apartment in Chester city centre, or a detached family home in Tarporley, we have engineers positioned to reach you quickly. We service both residential and commercial properties of all sizes, handling everything from a single blocked sink to complex plumbing networks serving multi-unit buildings.

Business hours and availability

Our standard appointment slots run Monday to Saturday, 8am to 6pm. For planned work such as CCTV surveys, maintenance jetting, and non-urgent repairs, we offer flexible booking including early morning and weekend slots. For urgent plumbing issues — flooding, sewage backup, or any situation posing a health risk — our emergency response team operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. Emergency calls are answered immediately by our dispatch team, not a call centre.

Plumbing emergency?

If you are dealing with flooding, sewage backing up into your property, or any plumbing failure that presents an immediate risk to health or property, call us straight away on 01244 394200. Our emergency engineers carry pumping equipment, jetting gear, and repair materials, and are available around the clock. Do not wait for the problem to worsen — the sooner we arrive, the less damage your property will sustain.

Call 01244 394200 now

What to tell us when you call

Having these details ready helps us dispatch the right engineer with the right equipment, giving you the fastest possible resolution:

✓ The type of problem you are experiencing — blocked drain, slow drainage, flooding, bad smell, or sewage backup
✓ Which fixtures are affected — toilet, sink, bath, shower, external drain, or manhole
✓ Your property type — house, flat, bungalow, or commercial premises
✓ Whether the issue is inside the property, outside, or both
✓ How long the problem has been occurring and whether it is getting worse
✓ Your postcode, so we can provide an accurate response time estimate

Frequently asked questions

How quickly will you respond after I get in touch?

For online form submissions, we aim to call you back within 30 minutes during business hours. For phone enquiries, you speak to our team immediately. Emergency callouts are dispatched straight away, with engineers typically arriving within 60 to 90 minutes across the Chester area.

Do you charge for callouts or quotes?

No. We never charge a call-out fee. Our engineer will assess the situation on site and provide a clear, fixed-price quote before any work begins. You only pay if you choose to go ahead with the work.

What areas do you cover?

We cover Chester and the surrounding area within 25 miles, including Ellesmere Port, Neston, Wrexham, Mold, Northwich, Frodsham, Tarporley, Deeside, Connah's Quay, and all surrounding villages. If you are unsure whether we cover your area, call us and we will confirm.